Support & claims
Customer tickets, disputes and damage/loss claims.
Open tickets
3
Need a first response
Active claims
2
Damage or loss
Resolved
1
This week
| Ticket | Type | Customer | Parcel | Opened | Priority | Agent | Status |
|---|---|---|---|---|---|---|---|
TIC-2204 Parcel damaged in transit | Damage claim | Patrick Tembo | ZP-48209 | 26 Jun, 16:00 | high | Naledi M. | In progress |
TIC-2203 Where is my delivery? | Delivery delay | Brian Phiri | ZP-48202 | 28 Jun, 09:50 | medium | Unassigned | Open |
TIC-2202 Payment taken twice | Payment query | Nomsa Dube | ZP-48204 | 28 Jun, 08:30 | high | Unassigned | Open |
TIC-2201 Recipient phone number wrong | General | Chipo Banda | ZP-48203 | 25 Jun, 13:20 | low | Naledi M. | Resolved |
TIC-2200 Missing parcel reference | Missing parcel | Gift Zulu | — | 28 Jun, 10:15 | medium | Unassigned | Open |